Customer Focused Quality
Everest is the only customer-centric application that closes the crucial loop from problem to corrective action, enabling organizations to achieve superior customer loyalty and real continuous improvement.
A process you can customize
Within Everest, you will find the framework to create Customer Focused Quality. It is our unique process of continuously monitoring and resolving customer and internal concerns with integrated analysis for business process improvements. The customizing options are built into the user interface and designed to satisfy a wide range of unique industry and organizational requirements.

Features:

Extensive complaint/request tracking
Corrective Action Tracking
Comprehensive Customer Profile
Contact Management/Sales Activity Tracking
Problem Category, Product Defect and Cause Analysis
Return Authorization (RMA) and Field Service Tracking
Letter and Email Integration
Attachment of Related Documents and Images
Unlimited Number of Security Levels
Reports, Charts and User-Defined Queries
Scalable, Flexible and Customizable
Fully-integrated Windows® or Browser-Based Web Interface
Supplier, Distributor and Third-Party Issue Tracking
Complaint Tracking
Everest provides a framework enabling a customizable workflow with establishment of ownership, due date reporting and email reminders. Letter generation, email integration, and document attachments are powerful time saving tools. Everest is fully configurable for your specific requirements and scalable from a single site to over 1000 users.

Corrective Actions
Fully document and track all corrective actions that result from customer concerns or internal concerns such as a quality review meeting or an audit. The corrective action format is fully customizable for ISO, 8D and Six-Sigma requirements. Instantly generate a Summary Report of a corrective action and email it to a customer or supplier, engaging them in your quality process.

Customer Support
Everest arms front-line customer support representatives with crucial information. Detailed account profiles, past complaint history and search capability will empower your employees to communicate effectively with all of your customers. For each problem type, establish unique requirements in your workflow...

default problem ownership
pre-defined turn around times
required action steps
Quality Improvement
Continuous improvement occurs within an organization when problems are identified, root causes are determined and solutions are found. Use built-in reports and charts to track customer complaints, requests, product defects and corrective actions. Problem Types, Categories and three levels of Defect Codes are user-defined. Target the most prominent problems and product defects to ensure quality improvements make a positive impact on the bottom line.

Customer Relations
Everest synchronizes customer service, quality assurance, sales, marketing and management by providing a central customer information system. In addition to comprehensive concern and request tracking, Everest includes contact management tools for sales activity tracking and customer equipment (or product) profiles. Empower your entire organization to provide customers with a consistent and timely service experience.