Similar to AccessAble Help Desk Professional Edition, this new program was designed for non-IT help desk or customer support. It does not allow for recording, updating or reporting on computer inventory. It was developed to allow for easily recording and updating of customer service issues. (a new version of Proactive Customer Support is now in development, your comments are welcome.

In addition to an easy to use windows based interface, the web interface includes the ability for users or customer to create their own accounts. Then, on subsequent visits they can track the status of their requests via browser.

The web based interface for Proactive Customer Support can be viewed in an on-line demo. The interface is provided by a combination of .asp (Active Server Pages) and .html files. The .asp pages, among other things, are the real connection to the database and they are pages displayed in the browser. The .html files serve as a template or pattern for the displayed .asp pages. This enables you to use an HTML editor program to do such things as include a company logo or change other cosmetic items. It is important to not change anything in {} braces. Also, be sure to maintain copies of the original .asp and .html files.
I have provided some basic menus to make Proactive Customer Support easy to implement, however, you are not restricted to these menus. For example, you may want to create a link on your own web page to allow your users/customers to create their account or instead, if you create the accounts for them, just supply a link to the customer menu (I have provided a sample account with the Login Name of Sample and password of password - however, you may want to create your own account and use your real email address; that way you can receive an email notification after adding a sample support requests) or to the pages to Add a Support Request or View their Support Requests. They will be prompted for a login name and password when they access these pages. You may also just email the URL (web address) for the pages. Also, for your support staff, they may choose either to use the provided menu or create desktop shortcuts for the web pages they use most often.

If you want to try out the on-line demo, you can see it from both perspectives by first creating a user/customer account and then logging out and back in with an Administrator account (Admin for Login Name and Admin for Password) or Technician Account (Tech for Login name and Tech for Password). Both of these accounts have the same security levels. However, many organizations will have more than one person updating requests via browser. I have provided a web page for support personnel to view requests assigned to them. This page just uses the Login name for the technician account to filter the Assigned To field and show only those requests.