Resolution Suite
Fast. Personalized. Web-based. Automated. Real-Time. Thats SupportSofts Resolution Suite. Our integrated, end-to-end support automation solution allows companies to automate and streamline the support services delivered to their employees, business partners, suppliers, and customers.

A Modular, Fully Integrated Solution
The SupportSoft Resolution Suite consists of four key applications that together can be used to build a comprehensive, scalable and dynamic support automation solution. Each interface is powered by SupportSofts Real-Time Service Management platform, which is at the center of every SupportSoft solution. The User Center, Support Center and Knowledge Center are the building blocks of a customized enterprise-wide solution that can meet an organizations specific.

The Problem Resolution Platform is the backbone for a comprehensive support infrastructure, with intelligent patented technologies that enable our products to easily adapt to varying environments, providing a single point of integration for all user support transactions which reduce the manual labor in the support process, enabling support automation.

The User Center delivers extensive, automated self-service capabilities, to reduce the number of calls to the help desk, and increase user satisfaction. The User Center enables proactive resolution, self-service, seamless escalation to assisted service and the ability to embed support directly into business processes.

The Support Center is the complete solution for IT support analysts; enabling online assisted service. The Support Center optimizes and automates problem resolution by providing analyst with complete capabilities for online collaboration and communication, enabling shorter time-to-resolution with assisted support.

The Knowledge Center Suite is an integral part of SupportSofts Real-Time Service Management solutions and a compliment to the Resolution Suite, facilitating knowledge-enabled self-service and assisted service. The Knowledge Center provides integrated knowledge authoring tools which automate the creation, management, publishing and personalized access to knowledge in real-time, providing users with fast, accurate and in-context answers to how-to questions and automated SupportActions one-click fixes that eliminate manual, time-consuming processes.