Companies are now realizing the need for the virtual equivalent of the smiling face behind the counter at the mall. To meet this demand they are adopting new customer service technologies, including online self-service based on live, one-on-one chat sessions with customer service agents over the web.
In addition to humanizing the Internet experience companies are finding that communicating via the Internet is much more efficient and cost-effective. According to Bo Wendell, an industry luminary, “It costs a company $33 each time a representative takes a phone call. But it costs only $1.50 to answer the same question via the Web.”

:: Representative Package ::

Greet and Automated Messages
Inter-representative IM (Instant Messaging System).
Inter-representative Video Chat
Status Control (Reps can choose whether they are available, away, occupied, or invisible).
Session Control (Reps can chat with up to 6 customers simultaneously).
Automatic Call
Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use).
Ability to for e-visitors to leave messages should their account representative be unavailable vs. be handed off to someone new.