bTrack greatly improves customer service and customer retention. Every transaction is stored centrally on your database, so everyone who comes into contact with the customer sees only current and reliable information.
Why would you implement a CRM system if it didnt improve your companys ability to serve your customer the way you have been doing for years. bTrack allows you to match your existing data requirements and processes to allow you to automate and have all of your customer information accessible from a single location.

With the ability to limit access to information based on roles and responsibilities, information can only be viewed and modified by the individuals within your organization that have been given permission. Notification of changes in status allows you to escalate issues that need immediate attention. bTrack provides notifications for a wide variety of changes to anything that may happen in your business.