MAPICS CRM serves as a single collection point for all customer information and activities and a single access point for that information for employees and business partners. Manufacturers who implement CRM solutions as a part of their extended business system are much more likely to achieve their sales and market share goals, control their service costs and improve profitability. It is a flexible marketing, sales and customer service solution specifically designed for the manufacturing environment

MAPICS CRM integrates seamlessly with your extended ERP and supply chain management solutions to add value to each manufacturing business process, whether its Design, Sell, Plan, Source, Make, Deliver, Service or Finance.

MAPICS CRM allows your corporate memory to grow over time-connecting people together and building a leveraged pool of team expertise.