AccessAble Help Desk Suite is offered as an alternative to the many more expensive help desk programs on the market. It consists of three main components. You''ll find a Windows-based application, a HTTP server for browser access to data, and a separate Windows CE-based program for portability. A wide variety of reports are provided with the program, most of which were created using Seagate Software''s Crystal Reports version 8.0. (You may customize the reports if you own the full version of Crystal Reports.) If you create additional reports, you can run them from within the AccessAble Help Desk Windows-based application. The database files are maintained in a Microsoft Access 97 format database file and is connected to an ODBC database source named AccessAble. However, the program doesn''t require Microsoft Access 97 or Microsoft Access 2000. You may utilize either of those programs to create additional reports if desired. This is a 30-day trial version. Registration cost of $199 is per location, not user.