amberCat Help Desk can: Log,
assign and track service and support calls, including automatic assignment
depending on the type of request. Help you manage your help desk more
efficiently, with user-friendly on-screen information, email alerts and
escalation. Record information about your customers and their equipment, whether
within your own organization or for external customers. Leverage information
about previous calls for a customer or asset, to provide fast solutions to
repeat problems. Keep track of your support team's time usage, and record
charges for time and/or materials. Provide rapid solutions and answers from the
knowledge base, both for help desk analysts and directly to the end user, via
the web browser interface.