Fenestra's AnswerDesk is a tool
for communication. Whoever enters information, it is immediately available to
service and support staff, field engineers and account managers. Major issues
can be highlighted and absorbed fast. When the client calls, your account
manager will know what's on their mind and who is dealing with it. Core System
The core AnswerDesk system is intuitive, quick and reliable. All the necessary
information is quickly available. We do not force each user to buy every
helpdesk feature that has ever been invented. Our system is easy to learn and
efficient. However, the core helpdesk system is a complete entity with the
standard features you need to get running quickly. These include a range of ways
to find and view live and past incidents and reporting to show what has been
happening and how long it is taking.