bigWebDesk is a fully web-based service
request/helpdesk and asset management software solution. Transition into
bigWebDesk is made simple by the highly customizable ticket fields and routing
options. The checks and balances in bigWebDesk ensure accountability and higher
team productivity by creating order from the current chaos. bigWebDesk
streamlines communication between your end users and their service providers by
eliminating unthreaded emails, phone calls, and faxes. With an official place to
enter and manage all work requests, users will become more self sufficient
requiring less assistance from a helpdesk operator. Once implemented, users will
gain confidence that their work requests will not be lost minimizing the need
for redundant requests. bigWebDesk will also provide your organization with
ticket costs anaylsis, real-time knowledgebase, scheduled and preventive
maintenance, easy to use reports, and a robust asset management system.