The help
desk/support system for rapid call logging and tracking. This easy to install
and quick to learn software, will make an "expert" out of even your junior help
desk staff, allowing them to solve more problems on the first call. Keep track
of support call costs and other statistics via sophisticated reports. Search for
solutions in the powerful knowledge base. Automatically emails clients and
staff. Can be used as a stand-alone system or connect multiple users over a
network.