LBE Desktop Helpdesk is
a Microsoft Windows application, typically used by your support staff. In
addition to the features it shares with our Web Helpdesk, it also provides a
rich user interface which will make your job easier: Complete control over how
data is presented (similar to MS Outlook), group records, change fonts/colors
etc. Change format according to conditions you define (e.g. to show all overdue
Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined
filters allow you to show only the information you need, and you can define your
own filters. Share data views with other members of your team. Text macros save
on typing - enter a short word/phrase and the system will automatically replace
it with pre-defined text. Ideal for standard replies. LBE Desktop Helpdesk does
all this yet still maintains a simple, clear and easy to understand interface.
Your staff will be using it with the minimum of training.