Web help desk customer support
software manage customer tickets from submission to the stage of resolution.The
comprehensive suite of customer service helpdesk comprise in itself Self
Service, Ticket Management, Knowledge Management and Workflow Management. e11
customer web based help desk software can become part of your website or can
reside on your Intranet. Customer portal can be accessed by any customer via
browser. Tickets generated via customer helpdesk are handled at e11’s Ticket
Management System for CSR/ Reps and Admin.