Eden Help Desk is a sophisticated help desk management system for organizational help desks. The software is completely web based, with comprehensive ticket tracking and reporting and end user self-help. Eden Help Desk lets you fully control all aspects of the internal and external help desk and customer support process. Whether you're responsible for the help desk, facilities, or client services, the software gives you complete visibility over problem management and the tools you need to solve problems, not just track them. Extensive pre-defined and custom reports help pinpoint trends and identify trouble areas.