eFirstHelp is an easy-to-use, yet
comprehensive issue & problem tracking software that's 100% web based, scalable
and flexible. It's an organized and automated way to centralize and control
issues, tickets, requests, projects, and communications submitted through a
variety of methods - calls, emails, or any web based tools. eFirstHelp can help
you and your customer to report, submit, track, assess, manage, assign and
resolve the issues and tickets. Hence, eFirstHelp is designed to implement the
best practices of the Help Desk industry to create and manage a Help Desk that
can eliminate problems, deliver effective solutions and maintain a very high
level of customer satisfaction at an affordable cost.