The ememo system is a Web-based
application for tracking and managing customer support issues as well as
internal work items. It is built to be easily customized by the end-user to meet
the specific needs of each customer. The default form can be customized with any
number of additional fields ( drop down, text area, time stamp, etc. ) defined
through the administrator interface. In addition, custom forms, with related
custom fields, can be quickly created through the same interface. Because of an
intelligent database design, fields can be added and removed at will while
preserving older tickets. An important area of our design philosophy is ease of
use. A product that is easy to use will benefit your company and your
customers.