esHelpDesk is Tech Support software for the small and home based business, standalone or on a network. It will allow you to track your support calls as well as set call priority, issue RMAs and bill work order tickets. You can also view All open and closed tickets, look up tickets by employee and see how long it takes to close a ticket and more.

esHelpDesk has the following features

Network Ready - 5 users
Password Protected
Set Employee Access Level
Log New Calls
Update existing Calls
Issue RMA
Invoice Repair Orders
Pay open Invoices
Re-Assign open Tickets
Change open Ticket Priority
Setup Inventory
more...
esHelpDesk Reports

Billing Statement
Call Log Statistics
Open Tickets
Open Tickets By Technician
Customer List
Employee List
Inventory List
Knowledge base Report
Sales Tax Report
esHelpDesk will also grow as you use it, because you can also add solutions to the database manually or via resolution of your open ticket orders. And to start you off esHelpDesk comes with 100 solutions in the Knowledge base for Windows 9x, 2000 and XP, as well as Word, Excel, Outlook and Internet Explorer issues.