Reduce support costs,
speed customer problem resolution and improve workflow with FootPrints for
Exchange - the web-based, integrated service desk solution that’s integrated
with Microsoft® Exchange. FootPrints for Exchange also gives you award-winning,
100% web-based help desk and customer problem management software without high
costs and complex administration. FootPrints for Exchange makes it truly easy
for Exchange users access to the latest, most up-to-date user contact
information as it dynamically reads from your Microsoft Exchange Address Book,
Exchange 5.5, Exchange 2000 or Active Directory address book. You never have to
sync the record information. Get into live production in less than a day - no
programming, consulting, training or client software required. Users only need a
standard web browser. It's truly easy-to-use, fully customizable and extremely
scalable. FootPrints for Exchange centralizes tracking for all customer problems
and requests worldwide (submitted by phone, email, the web and wireless PDAs),
builds knowledge bases, delivers self-service online, manages email with
extensive integration, automates routing, escalation and notifications, and
creates productive group collaboration everywhere.