Watch how fast you'll streamline and
automate your internal and external support operations with FootPrints. You'll
reduce support costs, speed customer problem resolution, improve workflow, and
deliver worldwide support 24/7. With FootPrints, you’ll centrally manage
tracking for all customer problems and requests worldwide, build and access
searchable solutions knowledge bases, automate support tasks, provide online
self-help, manage email, dynamically access LDAP-based corporate directories,
automate IT asset discovery and tracking, improve agent workflow, automate
configuration management, build group collaboration, use live esupport to solve
issues faster, and keep a pulse on agent productivity, trends, and SLA
compliance. FootPrints runs on Windows 2003/2000/NT, Unix, and Linux web
servers, as well as many popular databases and browsers. This FootPrints
software is installed at your site on your server. An optional hosting service
is available. See FootPrints Hosting Service.