GS/HelpDesk was designed to be lean
and efficient. It was designed by the people who actually use it - real help
desk technicians. Forms load fast. The important information is visible without
a lot of clicking and scrolling. You can complete the ticket and take the next
call quickly. Good help desk systems require more than a database and a GUI. The
help desk application is a workflow system and the GS/HelpDesk leverages the
best workflow development platform: Lotus Notes and Domino.