Customer support
can be one of the most stressful jobs in an organisation. Whether you’re
supporting clients or internal users. Help+ combines the intuitive look and
feel of the Windows Graphical User Interface with a simple and easy to use
application to improve the performance and productivity of your support desk.
Help+ keeps details of Customers and their hardware and software. Calls are
easily entered and assigned to support specialists. Each specialist is presented
with their list of calls when Help+ is started, displayed in prioritised
sequence (see Example Screens). This enables response times to be improved and
prevents lost calls or lost information. All logged information is then
available to all Help+ users.