Provides the environment to process work orders, room bookings, visitor requests, etc. in seconds. Calls can be logged, confirmed (by email) and routed to applicable contractor (by email) in about 15 seconds. All operations can be measured against SLA’s, with Escalation & Jeopardy also being indicated. Highly detailed resource tracking for work management includes detail and summary analysis of labour, parts, tools and materials. Room Booking resource management includes catering, A/V equipment, porters and visitors. Visitor aspects carry through to Reception Desk module with automatic visitor pass printing. HD&M also has a full-featured PPM module, which complements the On-Demand Work Order module. An integral Report Generator and interrogation tool is provided. Email communication is fully automatic, leading to immediate routing of work to applicable service providers, and immediate confirmation to callers. This leads to a higher perception of the level of service.