Help Desk In A Box and Customer
Support In A Box are integrated support solutions that offer complete service
management, from call tracking and asset management to problem resolution and
detailed reporting. These applications allow your employees or customers to
quickly create trouble tickets, monitor problem reports, and create a
problem-solving knowledge base. Provide timely solutions to employee or customer
issues via an intranet, extranet, or the Internet to enable self-service
support, thereby increasing the productivity of your entire staff and improving
customer satisfaction and loyalty.