Create a call log, task
assignment system, or complete project approval and tracking system using this
product. The way you define the system determines how it's used. (If all you
really need is a place to create your own file of frequently asked questions and
answers, the FAQ Tracker product described in the next section might be a better
choice.) Let users report problems online as they happen and see the status of
problems they've previously reported. Also let them attach a priority to the
problem so you can see how important it is to them. Let help desk personnel or
supervisors assign priorities to problems as they occur and pass them on to tech
support. Product can track who's working on what and the priorities of each
individual. Attach unlimited notes to any issue (tech notes are separated from
user notes). Require approval for certain projects (approval can be verified
against approver's user profile if desired). Key in a search word and do either
simple or in-depth searches. If program and file names are noted by tech support
when they're working on issues, then you can key in a program name and see
every issue it has ever been attached to. Perform historical searches to rank
the most frequent issues, problem programs, problem areas, etc...