Helpdesk Solution is a powerful
incident management tool that allows you to raise service levels while reducing
costs. Designed for quick implementation, it enables you to realize immediate
benefits. Built on the Altiris Notification Server, Helpdesk Solution can
directly leverage other Altiris components such as remote control and Web-based
administration tools to provide immediate incident resolution. Address Current
Problems, Prevent Future Incidents You want to make first-contact resolution a
reality. Helpdesk Solution can help you do that, and empower you to be more
proactive, so you can more easily prevent future incidents. The solution is
completely Web-based and is tightly integrated with the Altiris Infrastructure
to maximize other Altiris solutions, including Asset Management Suite. >
Complete incident management and problem resolution capabilities right out of
the box > Role-oriented console with direct access to systems management
capabilities ensures real-time resolution of infrastructure errors and incidents
> Altiris' comprehensive Web Reports ensure quality of service and efficient IT
operations > Identify system problems by automatically sending notifications of
system events > Easy to install, implement, and maintain Helpdesk Solution
integrates easily with other data sources, including Microsoft* Active Directory
and SMS, so you can substantially reduce implementation costs and operational
impact. And because it's built on .NET Framework*, Helpdesk Solution conforms
to common IT standards for security, manageability, and usability.