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HelpLine
Description
Whether yours is a small support team with only a handful of personnel, or a large department supporting both staff within your company and hundreds of external customers, HelpLine will provide the facilities you need in a customized helpdesk system. Not every company works in exactly the same way, and you may think that an off the shelf helpdesk product cannot fit your requirements. Customization is the answer! With HelpLine, you can customize each step of the process to help your support team work more efficiently in an environment they feel comfortable with. At the core of your helpdesk system, you can customize your HelpLine database to hold the information relevant to your business. The appearance and content of the web interface can then be customized to match your company style, or to be appropriately targeted to different groups of customers or support personnel. Finally, you can fully customize the format, content and timing of notification E mails that are sent out to your customers, your support team and your managers
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