Whether yours is a small support team
with only a handful of personnel, or a large department supporting both staff
within your company and hundreds of external customers, HelpLine will provide
the facilities you need in a customized helpdesk system. Not every company works
in exactly the same way, and you may think that an off the shelf helpdesk
product cannot fit your requirements. Customization is the answer! With
HelpLine, you can customize each step of the process to help your support team
work more efficiently in an environment they feel comfortable with. At the core
of your helpdesk system, you can customize your HelpLine database to hold the
information relevant to your business. The appearance and content of the web
interface can then be customized to match your company style, or to be
appropriately targeted to different groups of customers or support personnel.
Finally, you can fully customize the format, content and timing of notification
E mails that are sent out to your customers, your support team and your
managers