This version uses Microsoft Data Engine (MSDE), a client / server database engine. MSDE is based on SQL Server technology, and supports a large transaction rate. MSDE (the database component) is distributed free of charge and is included with this installation. If required, the transition from MSDE to SQL is very straightforward.
HelpSTAR Product Overview


HelpSTAR 7.1 is the newest version of our flagship product. Designed to address a range of needs from the departmental to the corporate help desk, HelpSTAR enables you to work smarter and faster by:

automating workflow processes: ensuring that requests don’t ‘fall through the cracks’ and maintaining a high level of service
facilitating end-user ‘self help’
promoting first-call resolution
providing you with easy access to the information you need to make informed decisions and to demonstrate effective usage of current or proposed help desk resource

Ideal for companies ready to move beyond a basic help desk, HelpSTAR gets you up and running quickly, scales as your business grows, and offers reliable multi-user access from anywhere in the world.