Trouble-ticket generation
& email the client: This help desk creates a uniquely-numbered trouble ticket as
soon as a person fills out the simple "Get Help" form. The requestor immediately
receives email notification (as well as the helpdesk email administrator) that a
new request has been made, and will be reviewed immediately. Automatic email
notifications: All emails sent out by this system contain a hypertext link that,
when clicked, sends the user to a read-only web page displaying complete details
of their particular helpdesk issue. Automatic emails are sent whenever