PatchLink HelpDesk is a fully
functional, Internet-based service desk for internal and external ticketing and
problem management. The pre-configured workflow of HelpDesk enables your support
organization to move to production rapidly at a low, fixed cost with guaranteed
proactive responses to customers. And because HelpDesk is entirely
Internet-based, support personnel and IT professionals in different cities or
even different countries can use it--even if no traditional network exists
between those sites. Extended Knowledge Base PatchLink HelpDesk is one of the
only service desk solutions available that offers an extensive knowledge base
and IT community resources such as technical forums and support chat--all
because HelpDesk is hosted at and accessed from the PatchLink eManagement
Center. HelpDesk users may assign and remove incidents to share with other
registered members of the eManagement Center community, dynamically maintaining
the Internet's most extensive searchable knowledge base of its kind. LDAP
Connections for Faster Performance Lightweight Directory Access Protocol (LDAP)
connections can be used to locate organizations, individuals, and other
resources (such as files and devices) in a network, whether on the Internet or
on a corporate intranet. Use of LDAP connections in HelpDesk provides a faster
and more efficient way for administrators to create new users and log new
incidents.