Until now, my help desk programs have really been geared towards those of you who provide support to computer users. However, I have recently been learning from many of my customers that they are using programs like Problem Solved! and Been There, Done That! for all kinds of customer support. When asked about the computer, peripheral and software tables, the reply has been 'We just don't use what we don't need, the price was right'. Well, now I have started offering software with the same intuitive user interface, and the same attractive pricing that leaves out the IT related information.