3dA Quick Help Desk allows your
company to answer customer questions online through real-time video, audio and
text channels. The Quick Help Desk solution is provided through 3dA hosting
services, or can be installed on your own company server. It does not require a
large-scale server and can be up and running in less than thirty minutes. The
Quick Help Desk operator client can be installed on any Pentium class PC with a
standard 56K+ Internet connection. What is Quick Help Desk? It is a simple,
hosted solution that does not require the installation of any expensive or
complex enterprise software. Your website visitors need only a standard Internet
browser for text chat. The Quick Help Desk agent console software can be
installed on any Pentium class PC with a standard 56 K Internet connection. QHD
blends the best of web interactivity with the real-time human flexibility of a
telephony-based client support system. Live agents can be located anywhere there
is an Internet connection. How does Quick Help Desk maximize your customer
satisfaction? Visitors to your website are able to use their keyboards to
communicate directly with your support agents. While receiving immediate answers
to their questions, your website visitors are receiving real-time attention.
Live agents augment your existing website resources, ensuring that each visitor
finds what they need every time. It integrates closely with your present or
planned e-commerce applications and solutions, so that you can make the most of
your existing customer/visitor service infrastructure. Your agents and knowledge
resources will be integrated into a seamless, efficient support package.