How would you describe the customer experience delivered by your organization whether by web, email or phone?

Customers are putting service first. They stay with companies based on their service experience take away. If for any reason your customers feel frustrated, ignored or confused you run the risk of losing their business.

RightNow Service was designed to enrich the customer experience, build loyalty and greatly improve your contact center efficiency while reducing costs.

Multi-Channel Knowledge Base
RightNow Service intelligently assists both your customers and service agents by merging traditional and online channels.

The integration of a single, powerful knowledge base across multiple channels ensures all service related information is complete, accurate and consistently delivered to customers. Universal case management allows you to easily manage all customer interactions and history in one consolidated application.

Reduce Costs, Enhance Service
You provide superior service when your agents use a single application for phone, email, web and chat. RightNow Service puts complete customer histories at the agent's fingertips, no more flipping between applications. Inquiries are resolved consistently, quickly and accurately. At the same time, customer interactions are directed toward less expensive channels such as web self-service and voice-self service.

Consolidate agent desktop across channels
Recognize and tailor service delivery
Deliver intelligent self-service
Improve One-and-Done Rates
Direct support inquiries to the best suited agents and your customers will notice improved service levels. RightNow Service provides detailed routing and queuing capabilities for every channel. Your agents even receive suggested answers based on inquiry content. With up-to-date, complete customer data and powerful knowledge tools, you provide your customers consistent and accurate answers—the first time.