Sensedesk 2002 CRM
Helpdesk consists of five main folder collections: Inbox folders, Document
folders, Contacts folders, Projects folders and Products folders. All
collections have in a large degree the same "look and feel" and functionality.
I.e. that they are divided into folders and sub-folders and most functions
(sorting, grouping, opening, saving, deleting etc) can be done on all
collections. The main folder in all collections is normally a folder called "My
elements", which consists of the current technicians own elements (work-orders,
documents, contacts, projects and procucts). The sub-folders include a more
detailed view of elements other than the current users. Links can be made
between the different collections. One might want to connect a document to a
work-order, or a work-order to a document, or an e-mail to a work-order, or an
product item to a project. During development of Sensedesk 2002 we have tried to
include all appropriate links between collections.