Soffront Customer
Helpdesk helps manage customer support tickets from submission to resolution.
Enhance customer satisfaction, reduce support costs and improve support staff
productivity, with Soffront Customer Helpdesk. Configure the workflow to match
your support process and work the ticket through that process. Dynamically
generate action buttons that guide support reps through the defined process.
Know where very ticket stands and ensure nothing slips through the cracks.
Automatically notify the customer when a ticket is closed, send an electronic
survey and measure customer satisfaction. Generate reports to measure CSR
productivity. Soffront Customer Helpdesk is a part of the comprehensive customer
service solution, which includes self-service (Soffront Knowledge Management),
online ticket submission (Soffront Tickets), email response (Soffront Email
Response) and e-Call Center (Soffront Contact Center).