Support FetchDog enables help
desks, IT departments, software developers and other support providers to detect
and repair software errors on a local or remote PC, by allowing them to retrieve
the exact configuration state of that computer. The Windows operating system
consists of different configuration elements such as DLL files, INI files and
Registry settings. Software errors usually occur when one of these elements is
missing or has been changed. One of the greatest challenges facing support
providers is to determine which element is causing the errors. Since support
providers do not usually have physical access to the faulty computer, and the
user on the other side is often inexperienced, the challenge becomes even
greater. To make it worse, the average software application depends on hundreds
of these configuration elements, making it harder than finding a needle in a
haystack. Support FetchDog answers this challenge by allowing support providers
to examine a remote or local PC, and determine which configuration elements are
missing or different than expected. It does that without any pre-installed
software on the user’s computer and with minimal effort from the supported user.
Unlike other products, it works asynchronously, not requiring the support
provider and user to remain online or on the phone. What makes Support FetchDog
special is its ability to create small programs, called "Configuration
Fetchers", which can easily be distributed by E-mail or on the Web. When a user
runs one of these small programs, it generates a configuration report and sends
it back to the support provider by E-mail. Configuration Fetchers are highly
customizable, allowing you to specify how they will interact with the user and
which information they should retrieve. They are able to retrieve system
information, file information, Registry information and more, covering the
entire spectrum of configuration elements that are vulnerable to errors. You can
also specify which values you expect to find on the remote computer and be
notified if the actual values do not match. Support FetchDog substantially
reduces the complexity of identifying and repairing software errors which
support providers face every day.