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   Home > Customer Relationship Management CRM > Help Desk > SupportMonkey 2002
  SupportMonkey 2002  
 
 
SupportMonkey 2002 Description

For the majority of computer
support desks, a large proportion of the time is spent collecting information
about the clients system in order to diagnose the problem. It is now possible to
dramatically reduce this time by having the exact information required emailed
directly to you - without the client doing any work! By simply selecting the
options you need, you can create a custom 'Monkey' which can be emailed to the
client. Once run, the Monkey will gather the information and return it to you
via email in either XML or Text format. Written entirely in 32bit assembly
language in order to achieve maximum speed and compactness, a fully featured
Monkey executable is no larger than 22kb, compressable to just over 10kb, small
enough to be downloaded in only a few seconds on even the slowest dialup
connection. A fully featured plugin interface is provided, allowing unlimited
expansion should you wish to develop enhancements to the Monkey's fetching
ability. All such plugins are attached directly to the Monkey executable - no
need for cumbersome multi-file distributions.

 
 
 
  


 
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