RemoteAssist
SupportSofts RemoteAssist software, built on SupportSofts market-proven Real-Time Service Management platform, is designed to enable a virtual IT support visit to your remote employees.

RemoteAssist can be deployed as a standalone support solution or as part of a complete real-time support strategy. Either way, it gives IT professionals the power of a deskside visit by allowing a support analyst to take control of a users system in real-time by simply having the user grant access via a Web page. By repairing a problem remotely, SupportSoft speeds resolution in situations that used to require a personal visit, lowering support costs and improving productivity.

SupportSoft RemoteAssist makes problem resolution fast and easy without requiring complex software installation and a system reboot. This lightweight remote control solution speeds problem resolution when its easier and faster for the analyst to directly solve the problem. RemoteAssist is an optimal solution for managing remote desktops, enabling analysts to remotely manage Microsoft Windows systems from anywhere, using remote control through Web browsers from any machine.