Virtual Help Desk [VHD] is
the next generation light weight Call Center/Help Desk application that allows
organizations to have one point of contact through multiple channels: web,
e-mail and phone, enabling cost effective management and coordination of
problems as well as information requests by employees, partners and customers.
Being fully web-based, VHD is available to users 24x7 through the customer "self
help" module. Through it's unique cross department integration, all requests
are handled and resolved quickly and professionally, providing improved customer
satisfaction with reduced costs.