G & R Data Group's WebDesk is a fully
integrated World Wide Web based trouble ticketing and helpdesk system designed
for system administrators. WebDesk utilizes the World Wide Web to provide an
intuitive, easy to use interface to address the pressing administrative problem
of handling a burgeoning load of system service requests. WebDesk acts as an
electronic secretary, providing a buffer between users and system
administrators, improving efficiency. WebDesk enables administrators to:
electronically accept help requests from users evaluate requests according to
problem severity, user level and machine type set priorities so that urgent
problems are fixed first, while others may be justifiably delayed distribute and
receive helpdesk information painlessly over the World Wide Web deploy a
helpdesk system on an intranet or the Internet assign requests to different
administrators allow different administrators to login and check requests
assigned to them queue requests by assigned priority generate audit trails
maximize productivity learn the software quickly - they use standard web
browsers and electronic mail WebDesk enables end users to: submit requests via
electronic mail receive request confirmation by electronic mail submit a request
from any location - across campus or across the world monitor the status of
their request using a Web browser see what priority their request was assigned
learn the software quickly - they use standard web browsers and electronic mail