WonderDesk is a fully automated web
based help desk. It's a Perl CGI-script that easily installs on your website.
Replace your support email link with the WonderDesk, and say goodbye to that
messy email inbox and support requests that fall through the cracks. The
WonderDesk keeps your customers happy for many reasons. They are notified via
email each step of the way, throughout the duration of their support request. At
any time, they can log back in and check the status or update their support
request. They can also work one on one with the technician that is assigned to
the support request. The best part of the WonderDesk, is the many features for
the admins and technicians. There are too many features to mention here, so in
summary: Complete organization for your company (whether there is one employee
or thousands), designed for the Internet or Intranet (log in and continue
working from anywhere in the world), allows you to hire remote technicians,
automatic notification to the technicians via email or pager, efficient point
and click interface, fully searchable database including customer history, tons
of statistics, and much more...