WWD Help Desk Pro is a fully
customizable Help Desk System. No additional software needed. No yearly fees.
Although it installs as a Tech Support system, the questions are easily modified
to support any needs. Clean, simple layout so you are focusing on support issues
and not how to run the help desk. Installs within minutes. New Tickets are
assigned to support personnel either by customer or problem type. Super Admins
decide on how much information is required and stored from end users and support
persons. Questions can be added or removed from individual pages. Questions can
be set as required or not. Question labels can be changed to fit your needs.
Assign support personnel to receive email when a new ticket is opened either
based upon location or problem type. Assign individual tickets to multiple
support personnel. Multiple levels of user security. Searchable database of past
tickets. Four default levels of Ticket Status. Administrator controlled
security. Inventory system included. Enter contacts, vendors, suppliers, etc for
easy recall. Drop down items are easily changed. Runs on Windows NT 4.0 and
above. Runs on self contained MS Access Database, fully compatible with SQL and
Oracle.