If you are a small business web site, generating a low amount of traffic or only a few customer service inquiries per day, this is the ideal package for you. fdef09 Get1on1s Bronze Edition introduces you to the power of live web-based customer support. Bronze Edition features include:

Two simultaneous chat sessions can be handled by one customer service representative.
Call Notification - A bell rings to notify you of incoming calls.
Call Entry Point - See what web page the caller is contacting you from and jump to the screen to ensure you and your caller are on the same page.
Call Waiting - Toggle between multiple live callers.
Operator Status - Customize messages to let visitors know your current status. For example: Back in 15 minutes or On vacation - back on the 5th
Basic Call Answer - Receive incoming service requests and have them. forwarded directly to your personal email address.