Amcat Outbound Predictive Dialer

In todays market place there is a new directive: Make the highest rate of successful contacts, comply with outbound regulations and maintain an efficient budget. With Amcat outbound you can achieve all of these results.

One of the most versatile, reliable predictive dialers in the industry. This powerful dialer solution isnt pre-determined by the set of rigid constraints that many systems dictate. Amcat technology puts you in full control.

Amcat provides immediate, measurable improvements to your contact rates. Our predictive dialers only route successfully connected calls to agents. Disconnected, busy, not answered and other invalid numbers are screened out and documented. Easy-to-use graphical reporting tools fine-tune your contact campaign criteria and highly target your predictive dialing projects so that they are within FTC Do Not Call regulations and also achieve the results that you desire.

The perfect solution for campaigns with frequently updated scripting and data guidelines. The control rests in the hands of management, so that parameters and agent scripts can be changed instantly and without interruption. With this powerful predictive dialing system, everything youve wanted in an outbound and blended dialer becomes a reality.

Key Features of Amcat Predictive Dialers

Dialer is compliant with all international contact regulations both DNC and TPS

The first FTC compliant predictive dialers tested and approved by CT Labs, the premier independent testing lab for the converged communications industry

Powerful and flexible dialing

Optional non-predictive modes

Call Blending (Amcat Inbound Automatic Call Distribution, ACD systems software)
Graphical Call List Builder tool

Unlimited skill groups and multiple queries per campaign

Open database structure

Database Wizard for managing databases, adding/editing fields
Outbound skills-based call routing

Service level alerts

Area code rules

Recorded messages

Scheduled call backs

Flexible and customizable agent scripting

Customizable dialer contact result codes

Highly accurate Call Progress Analysis and Answering Machine Detection

Real time and historical reporting