CosmoDialer is an integrated predictive dialing capability, available from CosmoCom for use with CosmoCall Universe. CosmoDialer gives CosmoCall Universe users access to state-of-the-art predictive dialing technology combined with the very latest in campaign management tools.

This allows contact center managers to maximize the efficiency of their operations by taking advantage of both inbound and outbound calling capabilities.
Continuing CosmoComs tradition of contact center leadership, CosmoDialer is based on new generation soft-dial technology. In addition to providing the highest level of integration possible between dialer and ACD, CosmoDialers soft-dial technology results in far better performance than legacy dialing techniques.

By using massive call simulation instead of legacy techniques like agent-based pacing, mathematical modeling, and neural networks, CosmoDialer yields higher agent productivity with fewer nuisance calls. This allows US-based companies to be in compliance with the Federal Trade Commission’s new regulations that limit abandoned calls, without sacrificing agent productivity. And with CosmoDialers user-friendly Campaign Manager component, contact center managers can set-up, monitor and adjust outbound campaigns with unprecedented ease, all in a single, unified platform.