The Odyssey system handles both inbound and outbound calls while delivering CTI screen pops in less than half a second. U.S. Infotel has been delivering computer telephony applications to the call center industry since 1993, and has over 200 centers with thousands of agents at work. Talk to any of our references, they all have one thing in common. They want to be making more calls, more money, and spending less to get there.

If your call center agents are stumbling through lists and manual dialing phone numbers, they are wasting over 75% of each hour just trying to reach someone to talk to.

Odyssey software is a Windows NT solution designed with productivity in mind. Delivering inbound and outbound calls to the Customer Care Person, with efficiency in mind, is the goal of this dynamic telephony server system. Odyssey was developed with three primary objectives in mind:

Design a system utilizing todays finest telephony technology.
Produce easy to use Predictive CTI based Dialers
Deliver affordable Predictive dialing software with a short term payback.

Odyssey uses open systems architecture and industry standard components. This eliminates problems with proprietary hardware/ software and protects your investment as Call Center technology changes.

The U.S. Infotel Telephony Solution offers all of the following in just one server...

Predictive Power Dialer
Inbound Call Blending
ACD - automatic call distribution
CTI Screen Pops
Built-in Query Builders
Real Time Supervisor
Powerful Reporting Engine
Real Time Recording
Interactive Voice Response