Digisoft’s Open Telephony Server (OTS) incorporates inbound and outbound calls into a single, integrated contact center system. Developed around Digisoft’s award-winning Telescript software, it is in use in more than 600 contact centers throughout the United States and around the world.

Digisoft has integrated Telescript with Calltrol’s Object Telephony Server to produce a product that can potentially manage all call center requirements, including scripting, reporting, data integration, monitoring, predictive dialing and inbound / outbound call blending.

Digisoft’s Telephony Server is unique for three primary reasons: First, Telescript’s open database design makes it easy to provide your agents with the calls and data necessary to improve your productivity and obtain a competitive advantage. Second, its unique method of integrating predictive and inbound calls provides you with a virtually seamless technique of handling all your calls.

Finally, Telescript’s unique Super-ScriptingTM product enables you to easily create the best user interface for your agents. The product enables you to setup and control sophisticated calling scripts to manage any type of calling campaign, and integrate it with your telephony.

Telescript’s Open Database Design

Telescript 5’s most powerful innovation is its open database design. Where most other call center systems are built upon a single database platform (often proprietary), Telescript enables the customer to select from a number of database types and does not confine them to a specific database. Telescript not only stores and retrieves information from a user-selectable database, but actually constructs its native database tables as part of the customer database.

Additionally, companies are able to continue using existing reporting systems and utilize consistent reporting techniques to generate reports from the Telescript data, without retraining and learning a new system.

Furthermore, companies can generate and modify reports with the same consistent look and feel as other corporate reports. Customers do not need to establish new cost and management controls for a separate database system. Existing management techniques, structures and routines can be extended to cover tables and databases that Telescript creates and utilizes. Customers can also apply the specific database utilities and programs that it had previously purchased or written.