Softdial Plugin is a soft predictive dialer that has been developed using a highly sophisticated simulator, the Virtual Event Machine (VEM). This is a software engine, running at up to 10 million calls a second, that Sytel has designed specifically for the call center market.

Softdial Plugin is aimed at software houses, switch vendors and systems integrators who want to simply plug a predictive dialer into their call center applications.

Softdial Plugin takes account of all campaign and dialing parameters, bar none, and because of its blazing speed, is able to constantly adjust its dialing pace to match changes in campaign conditions and provide the lowest possible wait times given the users objectives on abandoned calls. And it easily copes with all extreme dialing conditions e.g. 80-90% no answers and/or answering machines.

Its performance cant be beaten, and we welcome any benchmarking test that users or other market participants may wish to run.

What About The FTC Rules?

Ever since 1999, Softdial users have been getting the ultimate predictive performance at an abandoned call rate of 5%, as laid down in the US DMA guidelines. A drop to 3% will have little or no effect to our users. Contact us for an explanation of why this is.