Unique to Telescript, Super-Dialing is the industrys most advanced method of outbound calling without special hardware. This method increases agent productivity by automatically scheduling/rescheduling calls and sending them to the appropriate agent at the optimal time. Super-Dialing prioritizes records in a queue, brings up the appropriate record at the proper time, supports multiple callers simultaneously and dials/hangs-up the phone automatically, eliminating unnecessary delay between calls.

Using Super-Dialing, the call is placed either through a modem on the PC and an analog line or through a digital line to the phone switch using a CTI link. The agent then waits for the call to either be answered, or for some other disposition to occur (such as a busy number, no answer, not working, etc.). While waiting, agents can view the record and call history belonging to the prospect.

If a person does not answer the phone, the agent will enter the call disposition (result code) in a window, causing Telescript to hang-up and proceed to the next record. Depending on the call disposition, the call may be automatically rescheduled at a specific time or interval. If the call is answered the agent presses the Enter key and begins the script.

For more progressive dialing, Super-Dialing includes the option of call pacing. If the agent does not take action within a specified interval, this option will automatically hang up a call and dial the next number. This feature is designed to eliminate unnecessary pauses and breaks. Super-Dialings prioritized queuing ensures that the most important calls take the highest priority, superseding earlier scheduled but lower priority calls. It further allows agents to ‘own’ records, preventing others from contacting them, yet enabling each agent to automatically receive an unassigned record from the ‘pool’ when his/her records are not yet ready to be called.

Furthermore, Super-Dialing enables the administrator to build phone queues based on any criteria. For example, a fund raising campaign can generate queues by school, gift history, occupation, campaign or other criteria, and then assign such queues to agents. Queues can even be assigned or reassigned by an administrator during a campaign, without the agent having to take a break.

Preset Calling Schedules -- Many outbound dialing systems waste valuable resources using a “hit or miss” approach in achieving contacts when calls and retries are made at random or preset intervals. Telescript improves your connect rate by enabling you to plan your first contact calling schedule. The software can systematically make the first two calls on weekday evenings between 6 and 8, then between 8 and 10, then Sunday afternoons, Saturday mornings, etc. in whatever order and sequence you desire. You can even vary the calling plan by project.