Do you need a way to organize service requests? Would you like the functionality to be able to view service requests from anywhere in the world via the web? Does being able to track your Help Desk from the comfort of your own home appeal to you? If you answered yes to all of these questions then the Go Smart Help Desk is for you.

Go Smart Help Desk comes with:
- 6 hours of FREE customization.
- FULL source code of the entire program.
- 1 year of FREE support.
- Go Smart will find and support hosting for you.
- 4 different request forms that your employees can fill out.
- The ability to close, update, print and email requests.
- The ability to search and sort requests a variety of ways.
- The ability to export reports to Excel.
- Reports that your Help Desk specialist can view for all open and closed requests.
- The ability to add request to the Knowledge Base or add new Knowledge Base entrys.
- The ability to update the main page notices to keep communications alive.
- Management tools such as Asset inventory, Software Inventory and IP inventory.

- Purchase Order placement for all those needed interoffice product requests.

* You can place purchase orders, have them approved and then print custom invoices.

- Ability to record your company contacts or phone list in one centralized place.

- Admin features that allow you to add new users, permissions, edit main page notices, etc.

* The user only has access to the above features that you assign them to.