Flexible workflow and reporting is required to automate your service centers and work force. The Magic Solutions Service Desk Enterprise Suite includes Magic Service Desk, and four additional features designed to give you more flexibility, real-time reporting, and easier administration.

Magic Business Automation (for automating manual operations while improving employee efficiency), Magic Management Center (for providing real-time reporting), Microsoft SMS Viewer (for increasing accuracy and improving problem resolution by integrating asset information from Microsoft’s System Management Server), and Magic’s Test to Production Tool (which makes maintenance simple by automatically managing all your form, database, and business rule customizations).